Case Study: Modernising IT Operations with Microsoft 365
Overview
This customer partnered with Walker & Munns to strengthen and modernise their technology environment. Their aim was to adopt a centralised, secure, and future‑ready platform that could support their team’s day‑to‑day operations and continued growth.
Following an in‑depth consultation, we developed a transformation plan focused on enhanced security, streamlined collaboration, and robust data protection.
Objectives
The project set out to:
- Implement Microsoft 365 as the unified platform for identity, collaboration, and file access.
- Create a structured, secure workspace through SharePoint and Teams.
- Assess the relevance of existing systems.
- Introduce a secure cloud backup and restore solution for Microsoft 365.
- Provide training and configuration support during the transition.
What We Delivered
1. Microsoft 365 Modernisation
They now use Microsoft 365 to its full potential, as their central Identity & Access Management system. Their team can work seamlessly using Word, Excel, PowerPoint, and collaborate through SharePoint, Teams, or synced folders, all supported by appropriate licensing aligned to their operational needs.
2. SharePoint & Teams
We deployed a structured SharePoint environment supported by corresponding Teams channels. This provided:
- Clear, secure file organisation.
- A single, consistent collaboration platform.
- Improved internal communication and workflow efficiency.
OneDrive was also rolled out to support secure personal file storage.
3. Secure Cloud Backup & Restore Solution
To strengthen data resilience across Microsoft 365, we implemented a secure cloud backup and restore solution offering:
- Fast, reliable data restoration when needed
- Daily and weekly backups
- Automated lifecycle management to keep storage optimised
This ensures that the business can quickly recover important data with confidence.
4. Domain Security
To reduce phishing attempts we configured the SPF, DMARC, and DKIM. These items are the foundation of email security and authentication and protect the brand from phishing emails, and comply with Microsoft’s and Google’s email security expectations.
- Reduced likelihood of their emails being spoofed.
- Compliance with Microsoft’s and Google’s email security expectation
5. Support & Requests During Delivery
Throughout the rollout, we worked closely with the customers’ team to support their transition to the new environment. This included:
- Providing guides and training on using the new backup and restore solution.
- Helping team members set up multi‑factor authentication.
- Offering training on shared mailboxes and support for mobile Outlook configuration.
- Migrating additional data from legacy hardware when requested.
- Setting up automated backup reports to provide ongoing visibility.
Our approach ensured a smooth, well‑supported adoption of their upgraded systems.
Outcome
The project successfully modernised the customer’s digital operations and created a secure, streamlined environment for their team. With Microsoft 365 at the core, structured SharePoint and Teams collaboration, and a strong cloud‑based backup and restore capability, the business now benefits from:
- Secure, centralised system access.
- Organised and efficient file management.
- Strong data protection and recovery readiness.
- Improved collaboration across the team.
- Greater confidence supported by training and clear operational processes.
For Walker & Munns, this project reflects our commitment to delivering practical, secure, and scalable solutions for growing organisations.