PRIVACY POLICY

Some helpful information about us and your visit. 

We are Walker & Munns IT Consultants Limited.  We’re a company registered in England and Wales with company number 14650016.  In this privacy notice we will refer to ourselves as ‘we’, ‘us’ or ‘our’.

We take the privacy, including the security, of personal information we hold about you seriously.  This privacy notice is designed to inform you about how we collect personal information about you and how we use that personal information.  You should read this privacy notice carefully so that you know and can understand why and how we use the personal information we collect and hold about you.

We acknowledge and agree that any personal data of yours that we handle will be processed in accordance with all applicable data protection laws in force from time to time in particular the UK and EU General Data Protection Regulations (“GDPR”) and the Data Protection Act 2018.

We do not have a Data Protection Officer, but if you have any questions about this privacy notice or issues arising from it then you should contact info@walkerandmunns.co.uk, for matters relating to data protection at our organisation, including any matters in this privacy notice.

We may issue you with other privacy notices from time to time, including when we collect personal information from you.  This privacy notice is intended to supplement these and does not override them.

We may update this privacy notice from time to time.  This version was last updated on 20th March 2023.

COOKIES

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

 

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

 

We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our services, we will ask you to consent to our use of cookies when you first visit our website.

 

Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

Purposes of processing and legal bases

In this section, we have set out the purposes for which we may process personal data and the legal bases of the processing.

 

Operations

We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business.

 

Relationships and communications

We may process contact data, and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service clients, individual customers and customer personnel, the maintenance of relationships, and the proper administration of our website, services and business.

 

Direct marketing

We may process contact data,  for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or contact by telephone for marketing-related purposes. The legal basis for this processing is our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors and service users.

 

Research and analysis

We may process usage data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.

 

Security

We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.

 

Insurance and risk management

We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

 

Legal claims

We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

 

Legal compliance and vital interests

We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

Providing your personal data to others

We will never sell your data.

 

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.

 

Your personal data held in our website database.

 

We may disclose personal data to our suppliers or subcontractors insofar as reasonably necessary for fulfilling requests or queries.

Retaining and deleting personal data

This section sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

 

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

 

All personal data will be retained for a minimum period of 6-months following the date of the most recent contact between you and us, and for a maximum period of 12-months following that date.

 

Notwithstanding the other provisions of this Section 7, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

What rights you have over your data

In this section , we have listed the rights that you have under data protection law.

Your principal rights under data protection law are:

  1. the right to access – you can ask for copies of your personal data;
  2. the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
  3. the right to erasure – you can ask us to erase your personal data;
  4. the right to restrict processing – you can ask us to restrict the processing of your personal data;
  5. the right to object to processing – you can object to the processing of your personal data;
  6. the right to data portability – you can ask that we transfer your personal data to another organisation or to you;
  7. the right to complain to a supervisory authority – you can complain about our processing of your personal data; and
  8. the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting: https://edpb.europa.eu/our-work-tools/general-guidance/gdpr-guidelines-recommendations-best-practices_en and https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

 

You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details provided at the beginning of the privacy policy.

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