Case Study: How We Upgraded Security and Wi-Fi Reliability
Overview
Initially Walker & Munns were contacted to provide support on poor internet coverage and a printer issue. Following this, we completed a discovery and designed a consolidated ecosystem covering the network, Google Workspace, endpoint standards, password management, and domain protection identifying opportunities to strengthen cyber security, simplify device management, and improve network reliability across clinical and front‑of‑house areas.
What We Delivered
1. A modern, supportable network
We implemented a brand new firewall, switch, and optimised wireless coverage with a strategically placed access point. Guest/partner connectivity was segmented, updates were automated, and secure remote management was enabled – making ongoing support faster and less disruptive.
2. Google Workspace configured for security and productivity
We aligned Workspace to best practice: least‑privilege admin access, a stronger admin credential with 2‑Step Verification (2SV), Safe Browsing, refined third‑party app access via API controls, and a password policy focused on longer passphrases. We also introduced a staged 2SV rollout approach to support user adoption without disruption.
3. Standardised, low‑maintenance endpoints
Front‑of‑house devices were rebuilt with ChromeOS Flex, and workstations were standardised with Google Chrome devices and peripherals. Sign‑in with Google Workspace credentials now provides a consistent experience and reduces support friction.
4. Modern password management
We introduced a password manager for secure storage and controlled sharing, establishing shared vaults and migrating credentials – supporting safer access and smoother multi‑factor authentication across the team.
5. Email authentication & domain protection
We implemented SPF, DKIM, and DMARC to protect LCP’s email identity and improve deliverability.
6. Cost optimisation without compromise
A light‑touch subscription and telecoms review retired redundant items and right‑sized licences – reducing recurring costs while maintaining capability.
Outcomes & Impact
Consistent, clinic‑wide connectivity: Expanded coverage and centralised management improved day‑to‑day reliability and the speed of remote support.
Stronger security posture: Least‑privilege administration, 2SV, Safe Browsing, and tighter third‑party controls, aligned to practical, everyday use.
Simplified endpoints: Standardised devices and streamlined sign‑in and support.
Ongoing savings: from licence right‑sizing and service rationalisation.
Delivered within budget with savings
Walker & Munns' Vision
Walker & Munns exists to help businesses take control of their IT. Through strategic guidance, genuine advice, and professional services, we empower organisations to move from reactive support to proactive, long-term solutions.
Whether you’re scaling, modernising, or simply trying to get more value from your IT investment, Walker & Munns is here to help you build the right foundations for success.
Get in touch today to ensure your business is getting the IT support it deserves!