IT OPeRATIOnS
From pen and paper, to computers, printers, emails and the rest business operations today depend almost entirely on information technology.
Backup & Restore
Oops I deleted the wrong documents!
Cost Efficiency
Show me the money!
There is often a monetary exchange for important solutions, though it can also assist with revenue increases if the correct workflows and automations are in place.
We know all about keeping the right solution costs down and where better to use that saved capital.
Remote Monitoring & Management (RMM)
Be more proactive
The solution allows your business’s IT Support to manage more devices, more efficiently. Through remote monitoring and management, we can remotely support users, remotely install software and updates, administer patches, and more.
Virtual Desktop
How can you be in two places at the same time?
Create virtual desktops in seconds. Scale to what you need. Pay for what you use. With Virtual Desktop Infrastructure (VDI) you can build a virtual desktop for a specific team or task and distribute efficiently, removing the strain of supporting, and reducing the cost of devices/depreciating assets. It is super easy to for your users to use, simply clicking the Remote Desktop Services (RDS) application on their device.
Cloud Architecture
Beam me up scotty
Cloud architecture refers to how various cloud technology components, such as hardware, virtual resources, software capabilities, and virtual network systems interact and connect to create cloud computing environments.
Licence Management
ID please
Cloud architecture refers to how various cloud technology components, such as hardware, virtual resources, software capabilities, and virtual network systems interact and connect to create cloud computing environments.
Telephony
Hello
Effective communication is essential to any business. It aids decision making, builds relationships with customers and suppliers and allows employees from different departments to interact with each other.
Productivity & Collaboration
I ain't got time to bleed
Primarily productivity & collaboration will entail Microsoft 365 or Google Workspace, however your business will have multiple other tools to enhance user productivity. Having worked with a multitude of solutions over the years, we can advise on the best solutions for your business.
Modern Device Managament (MDM)
Where did I leave my phone again?
Rebranding Mobile Device Management (MDM), mobile and external devices are no longer an extension of the business, but rather it’s core, especially for the hybrid operating business. This calls for modern solutions for the present and the future.
Training
Jump onboard
From 1:1 tutoring in Service Management and ITIL concepts to company-wide security training. Enquire about the variety of training and tutoring we can provide.
Hosting
RSVP
With the continuum of technology and the need for businesses to establish an online presence, the best web hosting services are an essential in the digital world.
Cloud hosting is a service where a website or application is hosted on a network of interconnected servers, known as the cloud, instead of being hosted on physical servers.
Office Setup
I like to move it, move it
We’ll work with you to advise and setup your IT needs, from network to desk layout.
Video Conferencing
Bring those boardrooms to life
Boardroom to boardroom meetings, team meetings or individual catch ups, video-conferencing, also known as web-conferencing, is a way for people in your organization to communicate through a video-supported platform on a computer, smart device.
ITIL SeRVICE MAnAGEMENT
Asset Management
Where to start?
As the business grows it is difficult to keep track of assets, leading to financial and security problems. We ensure the correct tools and procedures are in place to ensure your business knows who is using the asset, why, when, what for, and where it is.
Policy & Procedure Management
Stop, drop & roll
As the business grows it is difficult to keep track of assets, leading to financial and security problems. We ensure the correct tools and procedures are in place to ensure your business knows who is using the asset, why, when, what for, and where it is.
Service Catalogue
I'll take the house wine
A Service Catalogue is the store front or directory of services available to a user or customers. This includes setting expectations (what you get, when, how, at what cost) and proper measurement of those expectations to determine if they have been met or exceeded.
Continual Service Improvement
Continue to improve with us
A proactive and efficient ITIL component focusing on improvements to ensure the business grows and adapts to ever changing technologies. This is done by listing all IT improvements with intention to resolve.
Problem Management
IT problems only please
Whereas Incident Management aims to resolve issues as quickly as possible, Problem Management is a diagnosis and resolution of the source issue. This could mean a new solution, a new process or simply clarifying a workflow, to reduce problems causing multiple issues.
Service Desk
Raise a ticket
How to ensure the framework’s disciplines are smooth? Implement a strong Service Desk. The core of Service Management. From managing simple support requests to organising a Managed Service Provider’s (MSP) 24/7 IT Support, we can assist in ensuring service operations run smoothly.
Change Management
Approved
Change Management is an IT Service Management discipline to improve service delivery to the business by effective and prompt introduction of changes into the IT environments with minimal disruption of service.
Project Management
1st class delivery
It’s not uncommon for IT services or business operations to have a lot of delicate moving parts. Communication is almost always the culprit in poor service delivery. We ensure communication with all relevant parties as dictated by RACI.
Incident Management
Experiencing too much downtime?
Incident management is the practice of restoring services as quickly as possible after unplanned events. The process aims to identify and correct problems while maintaining normal service, whilst minimising impact to end users.
Reports & Dashboards
Experiencing too much downtime?
How best to reduce time, gathering information and data, designing a presentation, organising a meeting, and finally presenting?
Have the correct tools in place for automation.
IS YOUR BUSINESS GETTING THE IT SUPPORT IT DESERVES?
Bespoke IT consultancy for unique businesses.
IS YOUR BUSINESS GETTING THE IT SUPPORT IT DESERVES?
Bespoke IT consultancy for unique businesses