BeHIND THe SCEnES

DISCOVERY & DESIGN

An intimate service where we learn your business inside and out, in order to provide a holistic overview of your business’s IT Operations.From here; we analyse, suggest improvements, show the resolve through gap analysis, and build a roadmap including all improvements.

HOSTING

With the continuous rise of technology and the need for businesses to establish an online presence, the best web hosting services have become an essential aspect of the digital world.Cloud hosting is a service where a website or application is hosted on a network of interconnected servers, known as the cloud, instead of being hosted on a single physical server. Walker & Munns manages the cloud infrastructure, which enables you to have access to a range of computing resources, such as CPU, RAM, storage, and bandwidth.

EXCLUSIVE IT SUPPORT

Your own dedicated IT Engineer for maintenance and support on an agreed number of days with a direct advisory line to Ricky and Dennis.*Exclusive to existing Walker & Munns customers

PRODUCTIVITY & COLLABORATION SUITE

Primarily productivity & collaboration will entail Microsoft 365 or Google Workspace.Though likely your business will have multiple other tools to enhance user productivity.We have worked with a multitude of solutions over the years, therefore; we can advise on the best functionality and cost value for the business.

CLOUD ARCHITECTURE

Cloud architecture refers to how various cloud technology components, such as hardware, virtual resources, software capabilities, and virtual network systems interact and connect to create cloud computing environments.We blueprint your IT Infrastructure in an easy to understand display.Examples of Cloud Architecture include Microsoft Azure / 365, Google Workspace, and Amazon Web Services.

BACKUP & RESTORE

Is your critical business data backed-up? Is your data secured with ransomware protection?Ensure your business data is always accessible, and defend it with built-in ransomware protection.This solution will be strongly advised for your Business Disaster Recovery (BDR) and Continuity Plan (BCP).

IT CONSULTANCY

We provide genuine diagnosis & advice to help your business make the right decisions, through schedules sessions.We're always happy to provide a second opinion, so get in touch if you want to run something by us - for free.

IT COST EFFICIENCY

Unfortunately, for a lot of businesses IT is seen as a persistent cost.And yes there is often a monetary exchange for important solutions, though it can also assist with revenue increases, if the correct workflows and automations are in place.We know all about keeping the right solution costs down and where better to use that saved capital.

IT Leadership

Subscription based consultancy for your business.We'll be available by email and phone to provide diagnosis and advice to operation-wide problems or growth endeavours, with momentum meetings to ensure the IT always supports the company's ambitions.30-day rolling contract with 5% off all Walker & Munns services.

LICENCE MANAGEMENT

We can manage your licences to consolidate billing or we can assist with a implementing a licence management solution to manage yourself.

MODERN DEVICE MANAGEMENT (MDM)

Previously known as Mobile Device Management (MDM), mobile and external devices are no longer an extension of the business, but rather it's core, especially for the hybrid operating business.This calls for modern solutions for the present and the future.

OFFICE SETUP

Getting your first office or moving offices?We'll work with you to advise and implement your IT needs, from internet to desk layout.

IT PROFESSIONAL SERVICES

Simply put, provision of the IT professional services required to achieve a goal.- Deployments - Implementations - Installations - Migrations

REMOTE MONITORING & MANAGEMENT (RMM)

RMM can also be referred to by other names such as remote IT management or network management.The solution allows your business's IT Support to manage more devices, more efficiently.Through remote monitoring and management, technicians can remotely support users, remotely install software and updates, administer patches, and more.

TELEPHONY

Effective communication is essential in any business. It aids decision making, builds relationships with customers and suppliers and allows employees from different departments to interact with each other.Implement cloud communication software including phone systems, video conferencing and collaborative messaging to manage your business comms.

TRAINING

From 1:1 tutoring in Service Management and ITIL concepts to company-wide security training.Enquire about the variety of training and tutoring we can provide.

VIDEO CONFERENCING

Boardroom to boardroom meetings, team meetings or individual catch ups, video-conferencing, also known as web-conferencing, is a way for people in your organization to communicate through a video-supported platform on a computer, smart device.

VIRTUAL DESKTOP

Create virtual desktops in seconds. Scale to what you need. Pay for what you use.With Virtual Desktop Infrastructure (VDI) you can build a virtual desktop for a specific team or task and distribute efficiently, removing the strain of supporting, and reducing the cost of devices/depreciating assets.It is super easy to for your users to use, simply clicking the Remote Desktop Services (RDS) application on their device.

ANTI-VIRUS MANAGEMENT

The presence of viruses and other malware on the internet is always changing. Hackers are constantly developing new forms of software for any number of purposes.There are three main functions of anti-virus software: proactively blocking viruses from infecting your devices from the internet, reactively mitigating threats, and protecting your devices from human error.

EMAIL SECURITY

Emails are still the most targeted business application by cyber criminals.Whether it be spoofing or phishing, or simply reducing spam, it is important to have measures in place to protect your users and your business, as it can lead to loss of brand reputation or ransomware attacks which are extremely costly if the business is not prepared against them.We can provide a free email security check to help identity improvements.

IDENTITY & ACCESS MANAGEMENT (IAM)

Control the access people have to your business resources, whether that be permanent employees, contractors, or 3rd party support.A good IT infrastructure will ensure access is centralised and utilising Single Sign-On (SS0) & Multi-Factor Authentication (MFA), where possible.

PENTEST

Penetration testing is a method of testing, measuring and enhancing established security measures on information systems and support areas.It identifies weak points and threats to the business, encouraging improvements and listing known vulnerabilities.This is a requirement for some certifications, especially when in app development and hosting.

PASSWORD MANAGER

Recent studies show that the average individual has 100 user accounts.Implementing a password manager will help educate your users in using stronger passwords, remove the inconvenience of remembering/forgetting numerous credentials, and prevent users from reusing the same passwords.

VIRTUAL PRIVATE NETWORK (VPN)

The primary business benefits of a VPN solution today are security focused.If your business is operating a hybrid model, a VPN would be considered a must-have due to the number of unfiltered Wi-Fi connections your users could be using.The three common benefits today are: - Heightened security - Remote access to business resources - Geo-independence

ASSET MANAGEMENT

As the business grows it is difficult to keep track of assets, leading to financial and security problems.We ensure the correct tools and procedures are in place to ensure your business knows who is using the asset, why, when, what for, and where it is.

CONTINUAL SERVICE IMPROVEMENT

A proactive and efficient ITIL component focusing on improvements to ensure the business grows and adapts to ever changing technologies.This is done by listing all IT improvements with intention to resolve.

CHANGE MANAGEMENT

Change management is an IT Service Management discipline to improve service delivery to the business by the effective and prompt introduction of changes into the IT environments with minimal disruption of service.This is achieved by ensuring that all changes are tracked, managed and reviewed so that they are properly prioritised.

INCIDENT MANAGEMENT

Incident management is the practice of restoring services as quickly as possible after unplanned events.The process aims to identify and correct problems while maintaining normal service, whilst minimising impact to end users.

POLICY & PROCEDURE MANAGEMENT

Whether it is business as usual, for an audit or certification, it is important to have the correct controls in place.We can assist in writing Policies (why we do things) and processes (made up of procedures) to ensure your business runs optimally.

PROBLEM MANAGEMENT

Whereas Incident Management looks to resolve issues as quickly as possible to reduce downtime, Problem Management is a diagnosis and resolution of the source issue.This could be implementing a new solution, a new process or simply clarifying a workflow, to reduce problems causing multiple issues.Problem Management often requires good Change Management to prevent causing another Incident.

PROJECT MANAGEMENT

It's not uncommon for IT services or business operations to have a lot of delicate moving parts.Communication is almost always the culprit in poor service delivery. We ensure communication with all relevant parties as dictated by RACI.

REPORTS & DASHBOARDS

How best to reduce time, gathering information and data, designing a presentation, organising a meeting, and finally presenting?Have the correct tools in place for automation.

SERVICE CATALOGUE

A Service Catalogue is the store front or directory of services available to a user or customers. This includes setting expectations (what you get, when, how, at what cost) and proper measurement of those expectations to determine if they have been met or exceeded.Many businesses have fantastic products, but forget to service it correctly. We're lucky to combine our IT skills with quality customer service, and we can assist you with yours too.

SERVICE DELIVERY

Delivering a service is easy. Delivering a good service with 100% satisfaction... not so much.Fortunately we have a ton of project and support experience to help us deliver the best services to you and to help you deliver the best services to your own business & customers.

SERVICE DESK

How to ensure the framework's disciplines are smooth?Implement a strong Service Desk. The core of Service Management.From managing simple support requests to organising a Managed Service Provider's (MSP) 24/7 IT Support, we can assist in ensuring service operations run smoothly.

CERTIFICATION

Often its not until the audit for Cyber Essentials or ISO27001 does a company identify gaps in their IT infrastructure, which leads to time lost and dismay trying to implement and re-write policies.We are experienced in such security certifications and work with trusted governing bodies to help you certify efficiently.